Module 1: Basics: Summary

For thousands of years, there has been lodging and food for people on the move, initially travelling for religious purposes and later for trade with distant peoples.
There are many ways that types of hotel can be differentiated, e.g. by size, target group, operator model, scope of service or location.
For several years now, there have been indications that changes in the hotel industry are both imminent and necessary. The coronavirus crisis from 2020 acted as a catalyst. Only those who have a clear direction and can satisfy the needs of their main target group have a chance in the long term.
A hotel business offers a wide range of services, mainly accommodation, meals and "other" services such as conferences, wellness, garages, etc.
Personnel is usually organised in a line-staff structure.